📌 FAQ - Frequently Asked Questions | Zyora

1. What is the delivery time for orders?

The average delivery time varies from 7 to 15 business days , depending on the product and its location.
Once your order is shipped, you will receive a tracking code to track the status of your order.

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2. How can I track my order?

After shipping, you will receive an email with the tracking code and the carrier link.
You can also track directly on the “Track Request” page of our website.

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3. Are the products of good quality?

Yes 🙂! We carefully select suppliers and products that undergo rigorous quality control .
Our goal is to offer modern, reliable products with a premium finish .

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4. Does Zyora have a physical store?

We are currently an online store . All purchases, payments, and shipping are handled through our official website.

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5. What if I receive a defective product?

If your product is defective, don't worry 🙂
Simply contact us within 7 days of delivery and send photos or videos proving the problem.
We will replace the product or issue a full refund at no additional cost.

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6. Can I exchange or return a product?

Yes ✅, we accept returns and exchanges within 7 days of delivery .
The item must be in perfect condition , with no signs of use.
Please see our Return Policy in the footer for more details.

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7. What payment methods are accepted?

We accept the following payment methods:

• Credit and debit card

• MB Way

• PayPal

• ATM Reference (if enabled)

All payments are 100% secure and processed by certified partners.

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8. How do I contact Zyora?

📧 Support Email: zyora.office@gmail.com
📱 WhatsApp: +351 917268970